Payments, cancellations, documents and data.
Written to be read. If any of it is unclear, ask at the counter and we will put the answer in your booking confirmation.
Written to be read rather than survived. If any of it is unclear, ask at the counter and we will explain it, and where it matters, put the answer in your booking confirmation.
1. What we are
SK Travels is a travel agent and visa facilitator. We arrange services provided by other people: airlines, hotels, transport operators, insurers, embassies and their outsourced visa centres. We are not the provider of those services and we do not control them. Our responsibility is to advise you properly, book what we said we would book, disclose what we earn, and pursue the supplier on your behalf when something goes wrong.
We are not licensed immigration advisers. We prepare and lodge visitor, business and short-stay applications. For migration, work permits or study routes we will refer you to a regulated adviser rather than improvise.
2. Money
- No payment is ever taken on this website. There is no payment page and no stored card.
- Pay at the counter by card or UPI, or by NEFT, RTGS or cheque to the SK Travels current account printed on your invoice.
- We never ask for money to a personal account, a personal UPI ID or a wallet. If anyone claiming to be us does, stop and call the shop.
- Client money sits in a separate current account and is not used to run the shop.
- Every invoice shows GST at the applicable rate and our service fee as its own line.
- Embassy, centre, biometrics and government charges are passed on at actuals with receipts.
3. Cancellations and changes
Airline, hotel and operator rules govern cancellations, and we will always tell you what they are before you commit. On top of whatever the supplier charges, our own position is:
| Situation | Supplier charge | Our fee |
|---|---|---|
| You cancel before anything is booked | None | None |
| You cancel after booking | As per each supplier's rules | ₹1,500 per booking cancelled |
| Date or name change | As per supplier | ₹750 per change |
| Visa refused before travel | Embassy fee not refundable | Service fee retained; re-file at half fee if we think the refusal was wrong on the documents |
| Supplier cancels or reschedules | Refund or reissue as the supplier allows | No fee from us; we pursue the refund at no charge |
| We get something wrong | — | We fix it at our cost and say so in writing |
Supplier refunds arrive on the supplier's timetable, not ours. Airlines commonly take four to twelve weeks. We chase weekly and copy you on the chasing.
4. Visas, honestly
- A visa decision belongs to the mission alone. No agent can guarantee one, influence one or expedite one beyond the official channels, and any promise otherwise is a warning sign.
- We will decline a file we believe is hopeless rather than take a fee for it.
- Information you give us goes into the application unchanged. We will not misstate an employer, an income, a relationship or a travel history, and we will end the engagement if asked to.
- Undisclosed previous refusals, overstays or deportations are the commonest cause of a fresh refusal. Tell us. We can work with the truth.
- Rules, fees and timelines on this site carry a review date and change without notice.
5. Packages and prices
Starting prices shown on this website are per person on twin sharing, land only, in the low season, and are indicative. Your quote depends on your dates, hotel category and group size. Hotels are named in the quote. We do not write "3-star or similar" and substitute later. If a named hotel becomes unavailable we will tell you and offer an alternative for you to approve before anything is confirmed.
6. Insurance
We insist on travel insurance for every international trip and will not book travel for anyone over 65, or with a declared medical condition, without it. We read the exclusions to you before you buy: pre-existing conditions, adventure activities and the sub-limits that decide whether a claim is worth making. Declining cover is your right and we will record it in writing.
7. Documents and privacy
- Original passports and certificates are receipted, kept in a locked cabinet, and never held overnight unless a mission requires it.
- Scans and forms are kept only while your file is open and deleted 90 days after it closes.
- We share your details only with the airline, hotel, insurer, mission or visa centre that needs them to deliver what you asked for.
- We do not sell, rent or trade personal data, ever. This website runs no analytics cookie, no advertising pixel and no remarketing tag.
- This site sets no cookies of its own. Fonts are requested from Google Fonts, which sees your IP address; everything else is served from our own domain.
- Ask at any time for a copy of what we hold about you, or for it to be deleted, at .
8. Complaints
Tell us at the counter first. Most things are fixed the same day. If that does not resolve it, write to marked "complaint". We acknowledge within two working days and respond substantively within ten. Nothing here limits your rights under Indian consumer law, and disputes are subject to the jurisdiction of the courts at Gurugram.
9. This website
Everything here is information, not an offer. Prices, timelines and inclusions are indicative and change; only a written quote in your name is binding. Photographs are of real places, licensed from their photographers and credited on the credits page. They illustrate destinations rather than any specific hotel we would book for you. The traveller quotes on this site are placeholder copy pending consented, verifiable reviews.
SK Travels · · Last revised August 2026. Our GST number is printed on every invoice we issue.
Tell us what you need. Quote back the same working day.
Walk in, call either number, or send it on WhatsApp with a photo of your passport page. No payment is taken on this website.